Report a fault
Email info@thetechsquad.co.za with your order number, product name, serial number where available, a clear description of the fault and supporting photographs or video. We will reply with the next steps and a claim reference.
Assessment
- Back up your data and remove passwords or personal accounts before sending any device for assessment.
- Return the complete product with its accessories where these may be relevant to the fault.
- We may inspect the product or coordinate assessment with the manufacturer or distributor.
- Assessment time depends on the product, fault and supplier process. We will provide updates when the status changes.
Remedies
For qualifying defective goods, remedies are provided in line with the Consumer Protection Act, including its six-month implied warranty of quality where applicable. Depending on the circumstances and the customer’s applicable rights, the remedy may be repair, replacement or refund.
A manufacturer’s warranty may provide additional cover after the statutory period. Physical damage, misuse, unauthorised modification, liquid damage, power damage or operation outside the manufacturer’s instructions may be excluded unless the law provides otherwise.
Important
Nothing in this warranty process excludes or limits a right or remedy that cannot lawfully be excluded.